Tenant guide

Renting a home should be straightforward, transparent, and reassuring. At David Strays Lettings, we offer a boutique, hands-on personal service to help you find and settle into the right property across Chippenham, Calne, Devizes and the surrounding areas. From your initial viewing through to key collection and ongoing tenancy support, we are here every step of the way to support your next move!

Frequently asked questions

Find clear answers to common questions about renting with us, from referencing criteria to reporting maintenance issues.

How do I arrange a viewing?

You can browse our current available rentals on our properties page or get in touch via our contact page to book an appointment. We conduct guided viewings across Chippenham, Calne, Devizes and the surrounding areas at times to suit you.

What referencing checks are required?

Our referencing process typically includes proof of identity, right to rent verification, employment checks, credit history assessment, and a previous landlord reference where applicable.

What fees do I need to pay?

In accordance with the Tenant Fees Act, we do not charge tenant administration or viewing fees. Permitted payments include your refundable holding deposit (capped at one week's rent), your tenancy deposit (capped at five weeks' rent), and the agreed rent payments.

How is my tenancy deposit protected?

Your tenancy deposit is registered and protected with a government-approved custodial tenancy deposit scheme, ensuring complete compliance and peace of mind throughout your stay.

How do I report property repairs or emergencies?

Because we offer a hands-on boutique service, you can report maintenance requests directly to our team. For urgent out-of-hours emergencies, dedicated contact instructions are supplied in your welcome pack upon moving in.

Can I bring pets into the property?

Pet permissions depend on the specific tenancy agreement and individual landlord consent. Please let us know when registering your interest so we can advise on pet-friendly homes in Chippenham, Calne, and Devizes.

Who is responsible for utilities and council tax?

Unless explicitly stated otherwise in your tenancy agreement, tenants are responsible for setting up and paying all household utilities, water rates, council tax, and communication services for the duration of the tenancy.

What happens when my tenancy ends?

We will arrange a check-out inspection to review the inventory report compiled at check-in. Provided the property is clean and undamaged, we quickly initiate the full release of your deposit through the relevant scheme.

Find your next home

Explore high-quality rental properties across Chippenham, Calne, and Devizes, or speak with our boutique team today to arrange your viewings.